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Rug Butler

How It Works

Step 1:
Collection & Planning

The Rug Butler will arrive at your home - in his tail-coat and white gloves - to carefully package your rug for its journey to Rug Cleaning Heaven.

He’ll carefully inspect your rug for any pre-existing conditions. Dirt and soiling can cover up dye lot variations (abrash), fibre staining, prior dye bleeding, worn areas or white knots that can become ‘uncovered’ after the wash.

Some of these are weaving characteristics (abrash and white knots), whilst others are damage that can possibly be repaired or reversed as part of our process.

Step 2:

Once your rug arrives back at the Rug Cave, our state-of-the-art rug cleaning facility in Leicestershire, we always begin with thorough dusting.

Some rugs can hold up to one pound of dirt per square foot before they even appear dirty and all that fine grit and dirt in the foundation can create mud I the rug is washed too soon so thorough dry dusting is a really important first step to the cleaning process but it’s one that many amateur rug cleaners skip.

We use the most modern equipment in the country, harnessing over 40,000 harmonic vibrations a minute to vibrate out even the most stubborn sediments caught deep in your rugs fibres.

Step 3:

Before we do anything, the dyes of your rug are tested for colourfastness.

This is something else that many small rug cleaners just don’t do and it can be fatal for your rug!!

If the dyes are not colourfast, then your rug is prepared by ‘setting the dyes’ so nothing bad happens!!

The Rug Butlers will then begin a cold water, mild shampoo bath, using soft brushes for mild agitation.

Your rug will be soaked for a specific amount of time, depending on how much surface soil needs to be worked out and rinsed from the fibres.

Then, your rug will be thoroughly rinsed with clean water, before being spun in our centrifuge spinner which is the most efficient machine in the UK at getting that water out of your rug so it can dry quickly

Step 4:

Once your rug is clean we can move on to applying the protector.

This barrier coats each fibre to protect against re-soiling and staining.

This is another step that most local rug cleaning companies just won’t do but it allows you to simply mop things up in the future as it prevents the fibres in your rug from absorbing spills, which is why it’s included in the Rug Butler service.

Step 5:

We use ultra-modern air movers to help facilitate drying without the use of high heat, so there is no risk of shrinkage.

Our Rug Cave Drying Room is temperature and humidity controlled to ensure safe and speedy drying of your rugs.

After a first wash, it is typical for a rug to shrink slightly (less than an inch) – just as cotton and wool clothing does in even a cold water hand wash.

Step 6:
Fringes & Finishing

Any fringes on your rug are washed by hand after the bath, before being dried.

Your rug is then given a final grooming with a horsehair brush before being carefully wrapped to ensure its cleanliness during transit.

Step 7:
The Homecoming

We have a little ceremony in the Rug Cave and light a candle for every rug once it’s ready to go home.

The Rug Butler will then deliver your rug back to your home, unwrap it and re-install it for you.

Prepare to be amazed when he does!

Download the Info Pack

Still deciding? Request a digital copy of the full Rug Butler Info Pack to get all the details of why the Rug Butler is the only sensible choice for your rug...

Download the Info Pack

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